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Case study · 08

Quality
Traceability

A quality traceability platform built for the defense industry — every repaired electronic unit followed from intake to payment, with audit-ready evidence at each step.

Industry
Defense industry
Standard
AS9100D-ready
Access
Role-based
Output
Audit PDF · Excel reports
The problem
Evidence scattered, statuses ticked by hand.

Technical and commercial details shared one free-text form. Repair, delivery and invoice statuses were ticked manually and often contradicted each other. Approvals, non-conformances and calibration lived elsewhere — and every audit meant hunting for proof.

The solution
One timeline per unit. Proof built in.

Every step from intake to payment is recorded once, statuses are calculated rather than ticked, and each role sees exactly what it should — with an audit file ready at any moment.

One line, the whole story

From intake to payment — technical and commercial on a single timeline.

Unit · Tracking no ••••
Power Supply Module — Repair
In test
Monitoring
QR label
Audit file
✓
Intake
Completed
✓
Fault analysis
Completed
✓
Quote
Completed
✓
Tender
Completed
✓
Repair
Completed
✓
Test
Completed
Quality check
Waiting
Delivery
Upcoming
🔒
Invoice
Commercial step
🔒
Payment
Commercial step
Completed — date, owner, time taken
Next — how long it’s been waiting
Skipped — with reason
✕
Ended early — lost tender, scrapped
🔒 Locked for this role
Nothing ticked by hand

Status, compliance, waiting times and every KPI are derived from the records themselves — no conflicting checkboxes.

Waiting time, visible

Each step shows how long it took and how long the next one has been waiting.

Real-world paths

Warranty and direct orders skip steps with a reason; a lost tender or a scrapped unit ends the line early.

Role-based visibility

The same unit, seen three different ways.

Technician
same unit
FaultOutput ripple
RepairCapacitor bank replaced
Test resultPass
Quote🔒
Invoice🔒
Accounting
same unit
Fault🔒
Repair🔒
QuoteSubmitted
TenderWon
InvoiceIssued
Auditor
same unit
FaultOutput ripple
Non-conformanceClosed
Test evidenceAttached
Quote🔒
Payment🔒
Quality manager
Engineer
Technician
Auditor
Management
Accounting
System admin

Menus, tabs, table columns and buttons all change with the role — prices only for those who need them, technical detail hidden from finance, commercial data hidden from auditors.

Material approval

Quality signs off — and stays signed off only while nothing critical changes.

Draft
Saved by the engineer
→
Awaiting approval
Sent to quality
→
Approved
Ready to use
Rejection needs a reason

A rejected record must carry a written justification, and goes back for approval once fixed.

Critical change → re-approval

Change a part number, manufacturer, spec, revision, supplier or certificate on an approved material and it’s flagged CRITICAL and sent back to quality — old and new values logged.

Segregation of duties

No one can approve a record they created themselves. It’s built in and can’t be switched off.

Auditor mode

Pick a unit. Every piece of evidence, one screen.

Enter a tracking number and get every record tied to its quality-standard clause — record, date, owner and status.

Open any row for the full detail behind it.

One click downloads the unit’s complete audit file as a PDF.

Overall compliance is computed live: any failing clause means Action, anything pending means Monitoring, all clear means Compliant.

Auditor mode
Monitoring
Tracking no ••••
8.4
Material certificate (CoC)
Quality manager
Compliant
8.5.1
Repair work order
Technician
Compliant
7.1.5
Test device calibration
Engineer
Compliant
8.6
Final test report
Technician
Compliant
8.7
Non-conformance record
Quality manager
Open
8.5.2
Traceability label
Engineer
Compliant
Download audit file · PDF
Add test record
Unit
Power Supply Module
Procedure
Load test
Result
—
Test device
Oscilloscope B ▾
⚠
This device’s calibration has expired. Test records can’t be saved with it.
Save — locked
Devices
Oscilloscope A
Valid
Oscilloscope B
Expired
Power analyser
Due soon
Test & calibration

A test is only as good as the device behind it.

Every test device carries its calibration status and certificate: valid, due soon or expired.

Pick an expired device and the form turns red and refuses to save.

Technicians log fault, repair and test records — without ever seeing prices.

Commercial flow

Finance works in the same timeline — with rules that keep it honest.

Quote
Partner amounts side by side
→
Tender
Winner recorded
→
Invoice
Issuer, number, amount
→
Payment
Amount collected
In the right order

An invoice can’t be entered before delivery, and a payment can’t be entered before the invoice.

Locked once invoiced

As soon as the invoice is issued, the quote and tender are locked for good.

Finance sees finance

Accounting enters quotes, tenders, invoices and payments — fault, test and non-conformance details stay hidden.

Dashboard & reports

Management sees the shop floor without asking.

KPI cards and charts for status, intake, repairs, non-conformances, deliveries, warranty, repair time, test pass rate and audit status.

Click a KPI card to jump straight to the matching units.

Roles with price access also see invoicing, collection and tender results.

Build a multi-sheet Excel report for any range — daily, weekly, monthly, yearly or custom — with a preview first.

Overview
☾ Dark
In repair
In test
Delivered
Monthly repairs
Test pass rate
Report · Last month · ExcelCreate
Audit trail
Every action written down. Nothing can be deleted.
Logged automatically

Sign-ins, approvals and rejections, material changes with old and new values, tests, documents, commercial entries, reports and definitions — all exportable to Excel.

Everything else in place

Documents by type, non-conformance and corrective action tracking, definition lists, user and permission matrix, and a remembered day / night theme.

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